Terms Of Sale / Refund Policy
TERMS OF SALE
At the Budsudsoap checkout process you will be given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.
All products we sell are sold, “AS-IS”, with no warranties expressed nor implied and cannot be returned or exchanged unless the item received was a wrong or a defective item Customers must notify us within 48 hours of receiving their defective product in order to start a return process. (receiving of product will be based on your tracking number and the time and day that shows your package was delivered to you). Online purchases must go through our RMA process which is listed below. Should a customer return an item without notifying us first, we will refuse the package upon its delivery for the safety of our staff.
TO START AN RMA OR RETURN PROCESS, PLEASE FOLLOW THESE DIRECTIONS CAREFULLY
1. Email us your name, order number that is associated with the product you wish to return, item you wish to RMA and issues you are experiencing with your product at Budsudswholesale@hotmail.com. Please include pictures and be as detailed as possible.
2. We will respond to your inquiry within 24 to 48 hours letting you know if your RMA has been approved or denied or if further clarification is needed.
3. If your request has been approved, please repackage the item(s) including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST NOT have any damage due to user error or abuse and must not have been used.
1. Include a copy of the original Invoice in the package with your RMA #, and indicate whether you would like to be refunded for the item, or a replacement sent out. (Replacements can only be sent out if a replacement is available)
2. We will email you a prepaid return label that you can attach to the package which must be shipped back to us immediately by dropping off the package at your nearest post office or FedEx facility to you. (If your item was shipped to you via FedEx, then you will be required to return your item via FedEx) If you do not return the DOA item back to us within 14 days of first notifying us, your RMA will no longer be valid.
3. We will contact you once we receive your return. Should you have any questions during the RMA process, please email us.
4. Replacement item(s) will be mailed back to you once the DOA item(s) have been returned to us, inspected and found to be DOA. However, they must be for the same item and the same finish, IF AVAILABLE. If an RMA product is found to be in perfect working condition, the original item will be returned back to you at your own expense.
Budsuds RETURN TIME FRAME Customers who are asked to return items for RMA issues, return for refund, or replacement, must return items within two weeks (15 days) from the day we approve any RMA, return, or replacement process. Failure to do so, will void your return. Those packages will be sent back to you, or denied for acceptance during delivery.
Budsuds REFUND POLICY 1. If you are to receive a refund, it will be issued by Budsuds when the returned item has been received in satisfactory and unused condition. Refunds will be processed within 10 business days once we receive the item(s) back from the original customer. Refunds will be applied directly to the method that was used to make the purchase. Refunds will ONLY be given at our discretion.. (Items that qualify for a refund must be approved by us before the product is returned. Usually refunds can take up to 5 business days to completely process after the refund has been initiated. If you have any questions regarding our return/refund process, feel free to email us at Budsudswholesale@hotmail.com. We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.